Terms & Conditions

Effective Date: 15th August 2025

Welcome to SilverBell Global. These Terms & Conditions (“Terms”) govern your access to and use of the services provided by SilverBell Global LLC, a New York-based company operating globally (“SilverBell Global,” “SBG,” “we,” “us,” or “our”), including all coaching, companion, assessment, navigation, coordination, and aftercare services (“Services”) and use of our website located at www.silverbellglobal.com (“Website”). By engaging with our Services, you agree to be bound by these Terms.

ATTENTION!—ARBITRATION NOTICE AND CLASS ACTION WAIVER. YOU AGREE THAT DISPUTES BETWEEN YOU AND SBG WILL BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION, AS DETAILED IN THE “DISPUTE RESOLUTION” SECTION BELOW.

IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CONTACT LOCAL EMERGENCY SERVICES.

1. Scope of Services

SilverBell Global provides non-clinical, non-medical services designed to support individuals and families navigating mental health challenges, substance use, eating disorders, executive functioning, family transitions, and related life circumstances. Our Services may include:

Evaluation and assessment
Care navigation and planning
Coaching and companioning
Aftercare and follow-up support
Travel support and safe transports
Crisis stabilization and intervention planning
Collaboration with external clinical providers, wellness practitioners, and other resources

Services are customized and delivered with respect to each client’s individual needs and context. SilverBell Global does not provide clinical diagnosis, medical advice, prescription medication/advice or treatment. Medical or psychiatric decisions must be made with licensed professionals.

By engaging our Services, you confirm that:

You are 18 years or older, or are acting with the consent of a parent, legal guardian, or designated representative
All information provided to us is accurate and complete;
You have the authority to agree to these Terms on behalf of yourself or another party;
You consent to participation in non-clinical, supportive services as described.

3. Payment Terms

All fees for Services are outlined and agreed upon in advance through formal engagement letters or service agreements. Unless otherwise specified:

Payment is due upon receipt of invoice
Late payments are subject a 1.5% monthly service charge added to all overdue invoices and/or suspension of services
SilverBell Global does not guarantee insurance reimbursement but may provide itemized invoices upon request.

You are solely responsible for understanding your insurance coverage and confirming eligibility for reimbursement of non-clinical services.

4. Cancellations and Refunds

Due to the highly personalized nature of our Services:

24 hours’ notice is required to cancel or reschedule hourly/daily engagements
24 hours’ notice is required to cancel scheduled travel or on-site assignments.
Fees for missed sessions or late cancellations are non-refundable
Prepaid Services may be eligible for a partial refund only under specific circumstances and at our sole discretion.

5. Client Responsibilities

Clients and authorized representatives agree to:

Provide truthful and accurate information;
Treat all SilverBell Global team members, contractors and external providers with courtesy and respect;
Comply with mutually agreed upon service terms; and
Promptly disclose concerns, grievances, or significant changes in condition.

6. Confidentiality

SilverBell Global maintains strict confidentiality. Information shared by clients is protected in accordance with applicable privacy laws and ethical standards. We may share information only:

With your explicit written consent;
As required by law, and
With members of your designated SilverBell Global team, contractors and external providers.

Please refer to our Privacy Policy for details on data collection, use, and protection.

7. Limitations of Service

SilverBell Global does not:

Diagnose or treat medical or psychiatric conditions;
Prescribe medication;
Provide legal, clinical, medical, or financial advice; or
Guarantee specific outcomes from engagement.

Our services are intended to complement, not replace, medical, psychiatric, or therapeutic care.

In the event of an emergency, contact your local emergency services.

8. Intellectual Property

All materials, content, and training tools provided by SilverBell Global are protected intellectual property. You may not copy, share, reproduce, or distribute any proprietary materials without our written permission.

9. Disclaimer of Warranties

ALL INFORMATION, PRODUCTS, AND SERVICES CONTAINED ON OR PROVIDED THROUGH THIS WEBSITE ARE PROVIDED “AS IS” WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW SBG AND ITS MEMBERS, SHAREHOLDERS, DIRECTORS, MANAGERS, EMPLOYEES, OFFICERS, CONTRACTORS, AGENTS, AND REPRESENTATIVES (COLLECTIVELY, “AFFILIATES”) HEREBY DISCLAIM ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND FREEDOM FROM COMPUTER VIRUS STRAINS. WITHOUT LIMITING THE FOREGOING, SBG MAKES NO WARRANTY AS TO THE RELIABILITY, ACCURACY, TIMELINESS, USEFULNESS, ADEQUACY, COMPLETENESS OR SUITABILITY OF THE INFORMATION, PRODUCTS, AND SERVICES PROVIDED HEREUNDER. WITHOUT LIMITATION OF THE FOREGOING, THE COMPANY SPECIFICALLY DISCLAIMS ALL LIABILITY ACTS OR OMISSIONS OF ANY PARTICIPATING HEALTHCARE SERVICE PROVIDERS. YOU ARE RESPONSIBLE FOR PERFORMING DUE DILIGENCE AND DECIDING WHETHER ANY HEALTHCARE SERVICE PROVIDER IS RIGHT FOR YOU.

10. Limitation of Liability

IN THE EVENT THAT SILVERBELL GLOBAL SHOULD BE FOUND LIABLE, DAMAGES WILL BE LIMITED TO (i) THE AMOUNT YOU PAID TO SILVERBELL FOR ITS SERVICES THE MONTH PRIOR TO THE ALLEGED DAMAGES, LOSSES, FEES, CHARGES, EXPENSES OR LIABILITIES, OR (ii) IN THE EVENT NO AMOUNT WAS PAID OR REQUIRED, $1,000. IN ADDITION, TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SBG BE LIABLE FOR ANY SPECIAL, PUNITIVE, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR ATTORNEYS FEES OR COSTS, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, WRONGFUL DEATH, LOSS OF USE, LOSS OF PROFITS, INTERRUPTION OF THE SERVICES OR LOSS OF INFORMATION, WHETHER IN ANY ACTION IN WARRANTY, CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO NEGLIGENCE OR FUNDAMENTAL BREACH), OR OTHERWISE ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF, OR THE INABILITY TO USE THIS WEBSITE OR ANY SERVICE OFFERED OR PROVIDED THROUGH THIS WEBSITE OR BY OTHER MEANS OR ANY INFORMATION OR PRODUCTS/SERVICES CONTAINED IN, ACCESSED THROUGH, OR PRODUCTS PURCHASED OR SERVICES SUBSCRIBED TO THROUGH THIS WEBSITE OR OTHERWISE, EVEN IF AN AUTHORIZED REPRESENTATIVE OF SBG IS ADVISED OF THE LIKELIHOOD OR POSSIBILITY OF THE SAME. TO THE EXTENT CERTAIN JURISDICTIONS RESTRICT ANY OF THE ABOVE LIMITATIONS OF LIABILITY, SUCH LIMITATIONS SHALL NOT APPLY IN SUCH JURISDICTIONS TO THE EXTENT OF SUCH RESTRICTIONS.

11. Force Majeure

Notwithstanding anything herein to the contrary, SBG shall not be liable for any losses arising out of the delay or interruption of its performance of any obligations due to any act of God, act of governmental authority, act of public enemy, war, riot, flood, civil commotion, insurrection, severe weather conditions, or any other cause beyond its reasonable control.

12. Indemnity

You agree to defend, indemnify and hold harmless SBG and its affiliates from and against any and all rights, demands, losses, liabilities, damages, claims, causes of action, actions and suits (no matter whether at law or equity), fees, costs and attorneys’ fees (including appellate level) of any kind whatsoever arising, directly or indirectly, out of or in connection with (i) your use or misuse or of the Website or the Services, (ii) your breach of the Terms or the Privacy Policy, (iii) your relationship with any participating healthcare/service provider, (iv) the content or subject matter of or any information you provide to SBG, any of its affiliates, any participating healthcare/service provider or Customer service agent, and/or (v) any negligent or wrongful action or omission by you in the use or misuse of the Website or the Services.

13. Termination

Either party may terminate Services at any time with written notice. Upon termination:

All fees incurred to date are payable in full;
Any refunds due will be processed per our cancellation terms;
Records and summaries can be provided upon request, as appropriate.

SilverBell Global reserves the right to terminate Services if continued engagement poses ethical, safety, or logistical concerns.

14. Dispute Resolution: Governing Law, Mediation and Arbitration

This arbitration provision is governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq. and not by any state rule or statute governing arbitration. These Terms shall be governed by the law of the State of Florida, without regard to any conflict of laws provisions. In the event of any controversy, claim, or dispute between the parties arising out of or relating to the Terms, the parties agree to first provide notice of such dispute and attempt to resolve it on their own within ten (10) days. If such effort is unsuccessful, the parties agree to attempt to resolve all issues with the assistance of a certified JAMS mediator, with the parties splitting the mediator’s fee. In the event there is no resolution through mediation, the parties agree to resolve such outstanding dispute solely through the use of Binding Arbitration, in accordance with the JAMS Streamlined Arbitration Rules & Procedures. Any such Arbitration shall take place in Florida or such location as the parties may agree (including via video conference), and be conducted by a mutually agreed upon JAMS arbitrator. The arbitrator shall be neutral, independent, and shall comply with the JAMS code of ethics. The arbitrator shall have the exclusive and sole authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionability or formation of the Terms and of this arbitration requirement. In the event the JAMS will not accept the arbitration, another nationally recognized service shall be used. The award rendered by the Arbitrator shall be final, binding on all parties, but subject to review in accordance with applicable statutes, rules and regulations governing arbitration awards. Judgment on the award made by the Arbitrator may be entered into any court having jurisdiction over the parties. The parties further agree that either party may bring claims against the other only in his/her, or its individual capacity and not as a Plaintiff or class member in any purported class action or representative proceeding. Further, the parties agree that the Arbitrator may not consolidate proceedings of more than one person’s claims, and may not otherwise preside over any form of representative or class proceeding. Payment of all filing, administration and arbitrator fees will be governed by the JAMS rules. In the event that a party fails to proceed with Arbitration, unsuccessfully challenges the Arbitrator’s award, or fails to comply with the Arbitrator’s award, the other party shall be entitled to costs of suit, including reasonable attorneys’ fees for having to compel Arbitration or defend or enforce the award.

15. Changes to Terms

We may update these Terms from time to time. All changes will be posted on our Website with the updated effective date. Continued engagement with our Services constitutes acceptance of revised Terms.

16. Contact

If you have questions or concerns about these Terms, please contact:

Email: inquiry@silverbellglobal.com
Website: www.silverbellglobal.com

Customer Care