Privacy Policy

Welcome to the SilverBell Global, LLC (“the Company”) website (www.SilverBellGlobal.com, the “Website”). This written policy (the “Privacy Policy”) is designed to tell you about our practices regarding the collection, use, and disclosure of information that you may provide via this Website and certain related services. Please be sure to read this entire Privacy Policy before submitting information to, or using, this Website.

Your Consent

This Privacy Policy sets forth the Website’s current policies and practices with respect to users of this Website’s nonpublic personal information. By using this Website, you agree to the terms of this Privacy Policy. Whenever you submit information via this Website, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

At SilverBell Global, discretion is non-negotiable. As such, your information may be gathered and stored in one of three ways:

1. While SilverBell Global does not track your data, our host site WordPress may track certain items.  
2. Visitors to our website have the option to accept or reject these cookies; please view our cookie policy here.
3. The information gathered on our website includes personal information such as, but not limited to, your name, address, phone number(s), email address and reason for inquiry. This information is stored in our in-house database and is used to contact you in response to your inquiries. Email inquiries to our website are stored in our company’s Gmail account. We retain inquiry emails for three years. You may view Gmail’s privacy policy here.
4. In the event of a complementary consultation or upon subscribing to our quarterly newsletter, information such as, but not limited to, name, address, phone number(s), email address and reason for inquiry is gathered and stored using our third-party data manager JotForm. You may view Jotform’s privacy policy here.
5. Should you choose to engage us, information shared electronically is subject to the Privacy Policy of the third-party Coaching Software provider Coach Accountable. Coach Accountable is a separate website that maintains and stores more specific personal information that may be considered sensitive. You may view Coach Accountable’s privacy policy here.
6. A comprehensive review of your data rights can be found in our Data Rights and Requests section.
7. PLEASE READ THE FOLLOWING PRIVACY POLICY (OTHERWISE NOTED AS THIS “AGREEMENT”) CAREFULLY BEFORE USING THE WEBSITE. BY USING THIS WEBSITE, YOU SIGNIFY YOUR ASSENT TO THIS AGREEMENT. IF YOU DO NOT ASSENT TO THIS AGREEMENT, PLEASE DO NOT USE THIS WEBSITE.

At SilverBell Global, discretion is non-negotiable. We have created this statement in order to demonstrate our firm commitment to your privacy. The following discloses our practices for information gathering and dissemination across our Website.

Collection and Storage of Personal Information

We may collect identifying information such as names, postal addresses, email addresses, phone numbers and or other identification (“personal information”), when voluntarily submitted. We receive and store information, including submissions made or content provided on or through the Website, via email, phone, or external social media platforms.

Use of Information  

We may the information collected in the following ways:

• To send requested service information
• To provide a requested service
• To respond to questions and concerns
• For marketing communications or advertisements
• To improve our Website or services and/or personalize the Website or service experience
• To protect against fraud, and ensure confidentiality and security

Sharing of Information

Your personal information shall only be shared with third parties in the ways delineated by this privacy statement and solely with your express consent.

1. We do not sell, rent, trade, or otherwise share your personal information with third parties without first providing you notice and choice.
2. We may share your personal information with external providers for the purposes of accessing services for which you contract our company. 
3. We may provide your personal information to contractors acting on our behalf for limited purposes. These third parties are only authorized to use your personal information to perform the service provided to you.

Additionally, we reserve the right to disclose your personal information as required by law  (e.g., to comply with a subpoena, warrant, court order, or similar legal process served on the Website) and when we believe such disclosure is necessary to protect the Company’s rights, your safety or the safety of others, investigate fraud, and/or respond to a government request. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including meeting national security or law enforcement requirements. To the extent that we are permitted, we will always alert you to such outside requests or demands for information.

In the event SilverBell Global goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred.

You will be notified via email and/or a prominent notice on the Website of any such change in ownership or control of your personal information, as well as any choices you may have regarding your personal information.

Reviewing, Updating, and Modifying Personal Information

Subject to applicable law, you may have the right to request access to and receive details about the personal information we maintain about you, update and correct inaccuracies in your personal information, and have the information blocked or deleted, as appropriate. The right to access personal information may be limited in some circumstances by local law requirements. We may take reasonable steps to verify your identity before granting access or making corrections. You may request to review, change or delete your personal information by sending an email to inquiry@silverbellglobal.com or clicking on our Data Request link.

IP Address

We log all connections to our web servers. Those log files include your IP address. An IP address is NOT personally identifiable information, but general information about your location, connection to the Internet, and your Internet Service Provider. We use your IP address to help diagnose problems with our server and to administer the Sites. Additionally, we will use your IP address to track your navigation of the Sites, and we may use your navigation history in current and future marketing efforts to you and to others.

Security

We care about protecting the security of your personal information, and we have implemented security procedures to protect the personal information that you provide to us. However, no method of transmitting or storing electronic data is ever completely secure, and we cannot guarantee that such information will never be accessed, used, or released in a manner inconsistent with this policy. Some of the measures we take are:

• Limiting access to personal information to team members critical to communication with you.
• Implementing appropriate physical, electronic and procedural safeguards to guard against unauthorized access or use.
• We require appropriate consents and protections from our external providers before we share any personally identifiable information.

While we strive to protect your personal information, you acknowledge that: (a) there remain internet security and privacy limitations beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged cannot be guaranteed; and (c) such information and data in transit may be viewed or tampered with by a third party. Moreover, you acknowledge it is your responsibility to safeguard passwords or other special access features on the Website.

Passive Information Collection (IP Addresses, Cookies, and Tags)

Certain information may be passively collected  – i.e., gathered without express awareness or consent – through navigation of certain websites using various technologies and means such as Internet Protocol addresses, cookies, internet tags, and navigational data collection.

This Website may use Internet Protocol (IP) addresses. An IP Address is a number assigned to your computer by your Internet service provider so you can access the Internet, and is generally considered to be non-personally identifiable information, because in most cases an IP address is dynamic (changing each time you connect to the Internet), rather than static (unique to a particular user’s computer). We use your IP address to determine language, diagnose problems with our server, report aggregate information, determine the fastest route for your computer to use in connecting to our Website, and administer and improve services to our consumers.

A “cookie” is a bit of information that a website sends to your web browser to help a site remember information about you and your preferences.

“Session cookies” are temporary bits of information erased once you exit your web browser window or otherwise turn your computer off. Session cookies are used to improve navigation on websites and to collect aggregate statistical information. This Website uses session cookies.

“Persistent cookies” are more permanent bits of information placed on the hard drive of your computer unless you delete the cookie. Persistent cookies store information on your computer for a number of purposes, such as retrieving certain information previously provided (e.g., username), helping to determine those areas of the Website visitors find most valuable, and customizing the Website based on preferences. This Website uses persistent cookies.

“Internet tags” (also known as single-pixel GIFs, clear GIFs, invisible GIFs, and 1-by-1 GIFs) are smaller than cookies and tell the website server information such as the IP address and browser type related to the visitor’s computer. This Website uses Internet tags. “Navigational data” (“log files,” “server logs,” and “clickstream” data) and “Internet Tags” are used for system management, to improve the content of the site, market research purposes, and to communicate information to visitors. This Website uses navigational data

Links

This Website may contain links to websites of third parties not affiliated with us. This Privacy Policy will not apply to these third-party websites, and the Website is not responsible for the privacy practices or the content on any of these other websites, even where these third-party sites indicate a special relationship or “partnership” with the Website. We do not disclose personally identifiable information to those responsible for the linked sites. The linked sites, however, may collect personal information from you when you link to their site. This collection of information is not subject to the control of the Website. To ensure protection of your privacy, always review the privacy policies of the sites you visit by linking from this Website.

Testimonials

We may display personal testimonials on our website in addition to other endorsements. With your consent, we may post your testimonial along with your name and professional title. If you wish to update or delete your testimonial, you can contact us at inquiry@silverbellglobal.com. 

California Do Not Track Disclosures

We currently do not respond to DNT signals in browsers.

Protecting Children’s Privacy Online

The Website is not directed to individuals under the age of eighteen (18), and we request that these individuals do not provide Personal Information through the Website. We do not knowingly collect information from children under 18 without parental consent. Visit the Federal Trade Commission website for more information about the Children’s Online Privacy Protection Act (COPPA). If you believe that we have received information from a child or other person who is not of the majority age in their relevant jurisdiction, please contact us at our email or physical mailing address listed in the “Contact Us” section below, and we will take all reasonable efforts to remove the information.

Data Rights and Requests

SilverBell Global respects your right to make requests regarding personal information collected, held, and shared by SilverBell Global, LLC.

You may make the following data requests:

The time required to respond to a consumer request varies, but the company should attempt to respond ASAP. Opt-out and limit the use of sensitive information requests must be responded to immediately and no later than 15 days.

Data requests should be kept on hand for two years after the company has responded.

There are 8 different requests that a consumer can submit, including:

1. Data Portability
2. Opt-Out Request
3. Deletion Request
4. Right to Know Request
5. Limit the Use of Sensitive Information Request
6. Unsubscribe From Marketing Request
7. Correction Request
8. Appeal Request

1. Data Portability

You may request a copy of your data file in a portable (i.e. digital) format to upload to your personal computer.

2. Opt-Out Request

You may request to opt out of marketing and prevent any consumer information from being transferred to third parties. This includes restricting third-party cookies, such as Google or Meta, for that consumer. Opt-out requests must be shared with third-party marketing companies that may have the consumer’s personal information.

3. Deletion Request

Non-clients may request, and the company will comply with, the deletion of all personal information. Current and former clients may request, and the company may comply with, deletion of all personal information based on the totality of circumstances. In some cases, we may block the consumer from submitting information in the future for such reasons as:  

Compliance with a deletion request – If someone asks for all their personal information to be permanently deleted, we may prevent new data from being collected under the same profile to honor that request.

Regulatory or security reasons – To avoid unintentionally re-collecting or re-storing data from a consumer who has exercised their right to erasure.

Fraud prevention – To prevent repeated or conflicting submissions from the same individual that could compromise data accuracy or security.

Deletion requests will be shared with third-party marketing companies who have the consumer’s personal information; however, Third-party deletion of personal information cannot be guaranteed.

4. Right To Know Request

Right-to-know requests are broken into two categories. 1) Right to know the categories of information that the company has collected on a consumer, and 2) the right to know the specific pieces of information that the company has collected for the consumer.

If a consumer requests to know the specific pieces of information, the company must detail all personal information that was collected from that consumer in the response. This includes IP address, device, address, name, phone number, etc.

5. Limit the Use of Sensitive Information Request

You may request that “sensitive information” (such as, but not limited to, health information and date of birth) be strictly limited to only that information necessary for the purpose of providing client services.

6. Unsubscribe From Marketing Request

You may request that we delete your personal information. We will notify third-party marketers where applicable, though deletion from their systems is not guaranteed. In some cases, we may block future submissions.

7. Correction Request

You may request to know the categories and/or specific pieces of personal information we have collected about you, including items such as name, address, IP address, and device data.

8. Appeal Request

You may request that sensitive personal information – such as health details or date of birth – be used only as needed to provide client services.

Changes To This Privacy Policy

This privacy policy describes the types of information we currently collect, and the ways we use and protect that information. From time to time, we may collect different types of information and use that information in different ways. In these cases, we may edit this policy to explain the new practices. Because protecting your privacy is very important to us, we do not expect major changes in policy. However, if we do make significant changes in our practices, we will include announcements on the Website home page so that you will know to review the revised policy.

Contact

​If you have questions or concerns about this Privacy Policy, please contact:

Email: inquiry@silverbellglobal.com
Phone: Website: www.silverbellglobal.com